BPO Matrix is a complete business process outsourcing company with business optimization skills to reduce cost, improve system & process efficiencies, increase revenues and profitability for you. We understand the strategic nature of the off-shoring initiative and are focused on providing them with risk mitigation and process excellence in our chosen areas. We believe in providing our clients with benefits, which go well beyond initial labor cost arbitrage. We commit to quantifiable year on year benefits to our clients as part of our SLAs. We follow a structured approach to outsourcing with a definite roadmap, that helps us to assess, commit and execute effectively. Rigorous quality control processes ensures excellence in execution. In addition, our deep industry knowledge helps us understand our customers' business, their requirements and the control environments appropriate to the standards prevalent in their industry. The BPO Matrix's facility is a high performance center offering world-class infrastructure and exceptional quality of service. All company processes and practices are consistent with international industry standards. We are focused on continuous process improvement and cost containment. We also look for innovative ways to deliver long-term sustainable benefits to your organization through business alignment and optimisation. At BPO Matrix, we are committed to deliver innovative solutions to our clients so that they become high performers with high profitablity. With global resources and mobilizing the right people, skills and technological expertise we make our clients imporve their performance Key Strengths Cost Savings   BPO Matrix cost-consciously combats your internal inefficiencies and inconsistencies by providing:   Guaranteed cost reduction with peace-of-mind   Reliable, risk-free business continuity   Flexibility (account management and pricing)   Scalable capacity to specific needs   Comprehensive offshore entry and exit plan   Defined workforce realignment plan   Minimized risk with maximized cost benefits Customer Satisfaction and Brand Equity   At BPO Matrix, customer care is our core focus and competency.   Our proficiencies and leading technologies allow you to focus on your core strengths   Our investment in state-of-the-art technologies and processes that are delivered in packages that suit your specific needs   Our pursuit of new acquisitions to handle even more customer interactions for you. Guaranteed Service Level Agreement (SLA)   Our clients have clear business-related goals when choosing an offshore program for customer management and BPO Matrix successfully delivers upon such agreements with its clients. When devising such an agreement, BPO Matrix and the client outline specific goals related to customer satisfaction, average handle time, and call resolution, among others. Performance is then monitored on a regular basis and goal adjustments are made to ensure that the terms of the SLA are met. Team   BPO Matrix's leadership team includes executives who were responsible for developing and operating some of the world's leading business process outsourcing organizations. Members of our executive team have served key leadership roles in respected world-class organizations that include: American Express, Micros Fidelio, Allianz AG to name a few. Infrastructure   Our infrastructure is designed to provide 24X7 support, service level agreements for uptime, single points of contact, continuous service level improvements and other key performance metrics.
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