BPO Matrix brings the expertise to support your processes through multiple service channels. We communicate and process through different mediums across various domains and processes.

  • Data (Back-office and Transaction Processing)
    We provide backend support and processes a high volume of transactions for its clients. Our systematic approach towards training, quality control and service delivery helps our agents / associates process transactions and consistently perform above the clients' enterprise averages.

    We provide support in
  		• End-to-end order fulfillment and logistic management
  		• Correspondence management
  		• Service changes
  		• Account verification and confirmation
  		• Information validation
  		• Documentation
  		• Payroll processing
  		• Account maintenance
  		• Application processing
  		• Data conversion
  		• Research, analyze and resolve queries
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  • Voice
    We provide support via telephone covering a spectrum of services which include: customer care, technical support and outbound programs.

    Some of the services we provide
  		• Telemarketing / Telesales
  		• Collections
  		• Technical support
  		• Loyalty programs
  		• Booking and reservations
  		• Complete query resolution
  		• Payroll processing
  		• Customer satisfaction surveys
  		• Customer service
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  • eMail
    We provide support for both simple and complex responses.

    Our services include
  		• Customer care
  		• Order fulfillment
  		• Technical support
  		• Verification
  		• Complete query resolution
  		• Escalated cases
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  • Chat

    We provide chat support for
  		• Customer care
  		• Technical support
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