| |
|
| |
Our business unit is structured to offer strong domain focus and is a repository of domain knowledge with experts who have outstanding experience in migrating and successfully implementing processes.
Specifically for each of the verticals we address, we can provide the following services:
Travel Process Outsouring
At BPO Matrix we understand that the travel industry is very dynamic and the competition is increasing with the newer distribution models available. The agents/associates at BPO Matrix help in fulfilling customer demands thus ensuring customer loyalty. We have the necessary competencies to deliver superior service for our clients in hotels, airlines, car rentals, tour operations and travel management companies.
We have an in-house team of hospitality and travel domain experts to incubate new projects and processes such as hiring and training to provide strong orientation to the industry and process being served.
|
|
| |
 Our range of services for Travel include
|
Agency fares solutions – Published & negotiated fares loading, Fare entry & processing travel agency front office support – international call centres, contact centers, help desks outsourcing |
|
Remote management and servicing of accounts payable and receivable systems |
|
Travel agency accounting & BSP reconciliation related services processing and management
|
|
Agency financials analysis and support – we can help your finance department in processing data for financial analyses and reporting |
|
Travel agency back-office services –Emarketing solutions for travel agents |
|
Travel agency data mining and data processing |
|
Voice data and web based services |
|
|
| |
Recruitment Process Outsourcing (RPO)
BPO Matrix brings flexibility to your staffing needs and is dedicated to adding efficiency and quality to your staffing process.
|
| |
Under our RPO Services we offer
|
| |
|
Sourcing, Resume mining and screening on leading job boards |
|
Shortlisting and contacting potential candidates |
|
Contacting the short listed candidates via e-mail or phone to verify their information and validate interest level in open positions
|
|
Appointment scheduling with a recruiter in the client company |
|
Business Intelligence Research |
|
|
| |
 Click here to read more about our RPO services
|
| |
Application Development Services
BPO Matrix offers solution oriented IT services that span a complete application life cycle - from planning, design, development and testing to implementation, roll out and maintenance.
|
| |
Our Application Services include
|
| |
|
Development
We have a strong talent pool and competency in developing and maintaining software applications in state-of-the-art areas of technology. These include Internet/E-Commerce, N-tier Client/Server applications and web application development services. We offer "total solutions" to the end user. |
|
Integration
Increases efficiency, increases business agility and decreases costs. Businesses can amplify return on investment (ROI), people can access an integrated view of business information, and processes can be streamlined between systems. With access to a real-time flow of information, people are able to make better business decisions and systems operate more effectively. |
|
Migration
Migration leverages a business model. It can also be a cost-effective alternative to rewriting or buying new existing products. At Continuum, we provide end-to-end solutions for seamless migration - from planning, installing, and verifying, to customizing, testing, data migration and support. |
|
|
| |
Click here to read more about our Application Development Services
|
| |
Engineering Services Outsourcing (EPO)
The scope for outsourcing within the field of engineering is vast and holds limitless possibilities for growth. It offers quality and precision at a fraction of the cost and is waiting to be exploited.
Our engineering team presents a strong and synergistic group which provides you with extra value through their skills, experience and method of working together to achieve a goal.
|
| |
Our Service Offerings include
|
| |
|
Product Design and Development |
|
Computer Aided Drafting and Detailing |
|
Reverse Engineering |
|
3 and 5-Axis NC programming |
|
3D Modeling and Legacy Conversion |
|
Tools design |
|
Finite Element Analysis |
|
Finite Element Analysis |
|
|
| |
Click here to read more about our EPO Services
|
| |
Customer Support/IT/Help Desk Support
BPO Matrix provides simple to high-end tech support including customer service, product feature/services support and troubleshooting. We have exceptional experience in supporting diverse hardware and software products. We have successfully launched pilots followed by rapid increase in size and scope without compromising on project metrics. We provide flexibility to manage higher call volume and spikes. We also have migrated clients' processes to new channels of communication such as chat to provide economic efficiencies.
|
| |
Some of our services include
|
| |
|
General customer support
IT Help Desk, Asset & configuration management, User Management (Windows Platform), Security management and virus control, Performance management and reporting.
|
|
Tech support
IT Help Desk for day to day support. This includes all types of support applications for troubleshooting of IT Products (desktops, PCs, Laptops, PDA, printers, storage devices, etc).
|
|
Product support
Installation / Configuration / Troubleshooting – Onsite or Remote / for various wireless networking products (VPN Routers, wireless routers, hubs, switches, cable/DSL/ADSL, bridges and wireless adaptors).
|
|
Application support
1st Level user software application support - Desktop Applications, Microsoft products, MS SQL, IIS, ISA.CISCO.
|
|
Knowledge base management
Incident management, ITIL
|
|
Remote troubleshooting of IT
Remote troubleshooting of IT Infrastructure - Server monitoring, worldwide networks management, server maintenance support for Linux-based email, web proxy, VPN, Database, LDAP and other custom applications 1st Level user software application support - Microsoft, MS SQL, IIS, ISA.CISCO, Knowledge base management- Incident management, ITIL.
|
|
|
| |
Click here to contact us for more information and a member of our Customer Engagement Team will contact you within 24 hours or by the next working day.
|
|
