|
 |
|
| |
BPO Matrix offers a host of integrated remote support services. These include customer care and technical support through multiple communication channels, backend transaction processing, outbound collections and telemarketing. Web based services including real-time chat among others.
Our unique 'co-sourcing' model and 100% BPO focus has enabled us to re-engineer processes and also provide value-added services. These services vary from simple (customization of processes in keeping with the client's requirements, knowledge management) to complex (using technology to enable enhanced performance on metrics, reporting tools, middleware).
The 3 key elements of our services include:
Domain Expertise
We provide a wide array of inbound, outbound and back-office services to clients in hospitality and travel, retail verticals, legal, technology and medical segments.
Core Competencies
We service the entire spectrum of inbound and outbound customer interaction along with back office processing for both retail and corporate customers.
Service Channels
We have extensive experience in running operations across multiple channels including voice, email, chat and data.
Business Service Provisioning (BSP)
We can help you offshore your entire BPO Service Centre needs on your behalf on a turnkey basis.
|
|
|
|
|
